A Little Difference Goes A Long Way
I spoke to Steven (DHL call centre) to check on how long it would take for an express delivery to Essex.
And he was doing his best, his most pleasant in explaining to me the difference between normal delivery and express delivery. WHICH IS DONE after he has finished the pitch and I said, "But Steven, that sounds exactly the same to me! Why would you call it express and why would you charge me more, if it were to arrive on Wednesday before lunch be it I take normal delivery or express delivery??!!~~~"
And this was when 'nice' Steven said, "Ms. Siew... Ms. Siew. EXCUSE ME MS. SIEW. MISS SIEW!!!"
At the point he said "excuse me", I was already speechless.
It was like that time I received an email from a big potato which had growing fonts. It was really loud and I was jarred speechless.
Then he said, "Please listen to me as I try to explain".
HA HA HA. I was already all silent. He wanted me to shut up and I did. And then he said, "Hello? Hello, Ms. Siew?"
"You wanted me to listen, didn't you? So I'm listening. If it's any different that what you've said just now; Say it. If it's not, you're wasting my time. And you didn't have to raise your voice and repeat my name. I've already stopped talking. Anything else I may assist you to assist me better?"
What a way to break it that I'm going on leave right after I leave this office this evening!
Away for 9 days. Don't miss me. (I'll try not to)
And to think of all the complaints they had of the Trouble Centre, compared to Steven in DHL Call Centre, we're amateurs!